Refund & Cancellation Policy

1. Donation Policy

Donations made to the Asha Vatslaya Foundation are voluntary contributions towards our charitable causes. Once a donation is successfully processed, it is considered final and is generally non-refundable.

2. Refund Exceptions

Refunds may be considered only in the following specific cases:

• Duplicate Transactions: If the same amount is charged more than once due to a technical glitch.
• Failed Transactions: If a transaction fails but the amount was deducted from your bank account.
• Technical Errors: Any other proven technical error on our payment gateway that resulted in an incorrect charge.

3. Cancellation

• You can cancel a donation at any time before completing the payment process on the Razorpay gateway.
• Once the payment is successful and the transaction is completed, it cannot be cancelled.

4. How to Request a Refund

If you believe you are eligible for a refund due to a technical error or duplicate charge, please follow these steps:

• Contact us within 7 days of the transaction.
• Send an email to support@ashavatslayafoundation.co.in with the subject line: "Refund Request".
• Include the following details in your email:
  • Full Name
  • Registered Email & Phone Number
  • Transaction ID (found in your payment confirmation email)
  • Amount Donated
  • Date of Transaction
  • Reason for refund request

Our team will review your request and, if approved, process the refund to your original payment method within 7-10 working days.

5. Contact Us

For any questions regarding this policy, please reach out to us:

Email: support@ashavatslayafoundation.co.in
Phone: +91 7903797856